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  UN/EDIFACT  D.03A (Batch) Syntax version 3 Issue date 2003-06-23  
  Message type specification PROSRV
PROSRV 1 Product service message  

TBG1 Supply Chain

This specification provides the definition of the Product service message (PROSRV) to be used in Electronic Data Interchange (EDI) between trading partners involved in administration, commerce and transport.


1.1 Functional definition
A message providing the information and details to enable servicing and repair centres to report to manufacturers on repairs and other services carried out on products and appliances. The message provides details for claims under guaranty or contract to be reimbursed.

The information transmitted gives details of the claimant, manufacturer and seller. It may give details of the purchaser of the product. It can identify the product and specify the date it was purchased and delivered, can specify the problem and describe the labour, parts used and costs incurred in the repair of the product. The message may also be used by the manufacturer or his agent to respond to the claimant.

1.2 Field of application
The Product service message may be used for both national and international applications. It is based on universal practice related to administration, commerce and transport, and is not dependent on the type of business or industry.

1.3 Principles
The PROSRV message can be used to report on multiple claims, or may be used in respect of a single claim.

The message will contain information relevant to whether the claim is covered by warranty or not.

The repair or service centre will indicate the details of any repairs undertaken.

The details of the repairs may include symptoms and defect identification codes, parts replaced or repaired, charges for labour, material, transport and other charges incurred during the repair or service of the product.

Each claim will refer to one product. There may be multiple faults with the product and multiple parts used in the repair of the product.

The details of the ultimate customer, the seller and the time and place of purchase may be given per product being repaired.

See UNTDID, Part 4, Chapter 2.3 UN/ECE UNSM - General Introduction, Section 1.


3.1 Standard terms and definitions
See UNTDID, Part 4, Chapter 2.3 UN/ECE UNSM - General Introduction, Section 2.


4.1 Data segment clarification
This section should be read in conjunction with the segment table which indicates mandatory, conditional and repeating requirements.

The following guidelines apply to the whole message and are intended to facilitate the understanding and implementation of the message:

All specified dates/times should be in the format 'ccyymmdd'/'hhmm' unless all parties involved in the transaction agree that there is a functional requirement for an alternative format. Periods should be specified as whole numbers representing the required period as indicated in the format qualifier (weeks, months, etc.)

Where a choice of code or text is given, the code element should be used wherever possible.

Conditional data that is not required in the message should not be included.

Care must be taken that the segment qualifier in dependent segments does not conflict with the segment qualifier of the trigger segment of a group.

Free text information within the message should be avoided as this inhibits automatic processing.
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