{"id":4491,"date":"2021-10-30T15:26:08","date_gmt":"2021-10-30T13:26:08","guid":{"rendered":"https:\/\/gefeg.local\/support-portal\/"},"modified":"2023-12-22T11:05:41","modified_gmt":"2023-12-22T10:05:41","slug":"support-portal","status":"publish","type":"page","link":"https:\/\/www.gefeg.com\/en\/support-portal\/","title":{"rendered":"Support Portal"},"content":{"rendered":"\n<section id=\"slider-block_87fd93e56cfbe22477d27bda97681444\" class=\"slider\">\n    <div class=\"carousel__slider\">\n        \t<figure class=\"u-block u-relative\">\n            <img decoding=\"async\" src=\"https:\/\/www.gefeg.com\/wp-content\/uploads\/2023\/03\/support-slider-3840x1000-1.jpg\" srcset=\"https:\/\/www.gefeg.com\/wp-content\/uploads\/2023\/03\/support-slider-3840x1000-1.jpg 3840w, https:\/\/www.gefeg.com\/wp-content\/uploads\/2023\/03\/support-slider-3840x1000-1-768x200.jpg 768w, https:\/\/www.gefeg.com\/wp-content\/uploads\/2023\/03\/support-slider-3840x1000-1-1536x400.jpg 1536w, https:\/\/www.gefeg.com\/wp-content\/uploads\/2023\/03\/support-slider-3840x1000-1-2048x533.jpg 2048w, https:\/\/www.gefeg.com\/wp-content\/uploads\/2023\/03\/support-slider-3840x1000-1-118x31.jpg 118w\" sizes=\"(max-width: 3840px) 100vw, 3840px\" alt=\"Tayfun Mermer enthusiastically supports GEFEG customers in solving their problems.\" class=\"u-full--width\" width=\"3840\" height=\"1000\" \/><\/figure>\n    <\/div>\n    <div class=\"carousel__arrows\"><\/div>\n<\/section>\n<section id=\"navigation-block_431c1d71e19f82602f991b94efc9f31c\" class=\"nav__meta navigation\">\n    <div class=\"o-container o-container--no-padding\">\n        <div class=\"o-grid\">\n            <div class=\"o-grid__col\"><ul class=\"o-list u-flex@sm u-color-white u-bgcolor-gray-blue\"><li class=\"o-list__item u-text-center\"><a href=\"https:\/\/www.gefeg.com\/en\/support-fx\/\" class=\"u-uppercase\" aria-label=\"Support GEFEG.FX\">Support GEFEG.FX<\/a><\/li><li class=\"o-list__item u-text-center current-menu-item\"><a href=\"https:\/\/www.gefeg.com\/en\/support-portal\/\" class=\"u-uppercase\" aria-label=\"Support Portal\">Support Portal<\/a><\/li><\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n<section id=\"gefeg-portal-update\" class=\"m-anchor anchor u-bgcolor-gray-light u-mb-x6\" data-anchor=\"GEFEG.Portal Update\">\n    <div class=\"o-container\">\n        <div class=\"o-grid o-grid--center\">\n            <div class=\"o-grid__col u-8\/12@md u-pv-x3\">\n                <ul class=\"o-list u-weight-semibold u-mb-x0\"><li class=\"o-list__item u-relative\"><a href=\"#wrapper\" class=\"c-btn__square\" aria-label=\"Square\"><\/a>GEFEG.Portal Update<\/li><\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n<section id=\"text-block_c351359a8a231e424769bfcda9154fc3\" class=\"text u-pt-x0 u-pb-x0 u-pt-x0@md u-pb-x0@md\">\n    <div class=\"o-container\">\n        <div class=\"o-grid o-grid--center\">\n                <article class=\"o-grid__col u-8\/12@md\">\n                     <p>To update your GEFEG.portal to the most recent version, please first determine the current version of your portal.<\/p>\n <\/article>\n        <\/div>\n    <\/div>\n<\/section>\n<section id=\"text-block_3a8634ce5747dedf34d66edc5810a1f8\" class=\"text u-pt-x5 u-pb-x5 u-pt-x10@md u-pb-x10@md\">\n    <div class=\"o-container\">\n        <div class=\"o-grid o-grid--center\">\n                <article class=\"o-grid__col u-8\/12@md\">\n                     <div class=\"u-bgcolor-gray-light u-p-x6\"><p><strong>Which version does my GEFEG.Portal have? Please follow these instructions to obtain this information:<\/strong><\/p>\n<ul>\n<li>Open the GEFEG.Portal in your web browser and log in as a SuperUser.<\/li>\n<li>Switch to Administration in the main menu<\/li>\n<li>Click the Loaded modules option<\/li>\n<li>At the top of the list you find the module Gefeg.Portal.Bootstrapper.dll.<\/li>\n<li>You can see the version of this module in the right column.<\/li>\n<li>Note the version status of your portal, z.B. 4.17.309.2.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n <\/div><\/article>\n        <\/div>\n    <\/div>\n<\/section>\n<section id=\"text-block_7b49da669a67d3d5992690739b7501ba\" class=\"text u-pt-x0 u-pb-x5 u-pt-x0@md u-pb-x10@md\">\n    <div class=\"o-container\">\n        <div class=\"o-grid o-grid--center\">\n                <article class=\"o-grid__col u-8\/12@md\">\n                     <p>Zur Aktualisierung Ihres GEFEG.Portals f\u00fchren Sie bitte anschlie\u00dfend die folgenden Schritte aus:<\/p>\n<ol>\n<li>Search for the next higher version number <a href=\"https:\/\/www.gefeg.com\/wp-content\/uploads\/2023\/10\/Service-GEFEG.Portal-UpdateSequence-GEFEG.pdf\" target=\"_blank\" rel=\"noopener\">in the following document<\/a>:<\/li>\n<li>Follow the described update sequence from this version number on.<\/li>\n<\/ol>\n<p>When processing the update sequence, no steps can be skipped. Otherwise, the installer or updater issues an error message and the execution is aborted.<\/p>\n <\/article>\n        <\/div>\n    <\/div>\n<\/section>\n<section id=\"downloads-block_7c6f07cc3ec2de811a52bdd4c0a112f1\" class=\"downloads u-pt-x5 u-pb-x5 u-pt-x10@md u-pb-x10@md\">\n    <div class=\"o-container\">\n        <div class=\"o-grid o-grid--center\">\n                <div class=\"o-grid__col u-10\/12@md\">\n                    <article class=\"u-bgcolor-gray-light u-p-x3 u-mb-x3\">\n                        <div class=\"o-media\">\n                            <div class=\"o-media__fixed\">\n                                <a href=\"https:\/\/www.gefeg.com\/wp-content\/uploads\/2025\/12\/Service-GEFEG.Portal-UpdateSequence-GEFEG-1.pdf\" class=\"u-inline-block\" target=\"_blank\" rel=\"noopener\" aria-label=\"Service-GEFEG.Portal-UpdateSequence-GEFEG.pdf\"><img decoding=\"async\" src=\"https:\/\/www.gefeg.com\/wp-content\/uploads\/2023\/10\/Service-GEFEG.Portal-UpdateSequence-GEFEG.pdf-118x167.jpg\" srcset=\"https:\/\/www.gefeg.com\/wp-content\/uploads\/2023\/10\/Service-GEFEG.Portal-UpdateSequence-GEFEG.pdf-118x167.jpg 118w, https:\/\/www.gefeg.com\/wp-content\/uploads\/2023\/10\/Service-GEFEG.Portal-UpdateSequence-GEFEG.pdf-905x1280.jpg 905w, https:\/\/www.gefeg.com\/wp-content\/uploads\/2023\/10\/Service-GEFEG.Portal-UpdateSequence-GEFEG.pdf-768x1087.jpg 768w, https:\/\/www.gefeg.com\/wp-content\/uploads\/2023\/10\/Service-GEFEG.Portal-UpdateSequence-GEFEG.pdf.jpg 1060w\" sizes=\"(max-width: 120px) 100vw, 120px\" alt=\"\" class=\"u-image__download\" width=\"1060\" height=\"1500\" \/><\/a>\n                            <\/div>\n                            <div class=\"o-media__fluid\">\n                                <h3 class=\"u-mt-x0 u-mb-x1\"><a href=\"https:\/\/www.gefeg.com\/wp-content\/uploads\/2025\/12\/Service-GEFEG.Portal-UpdateSequence-GEFEG-1.pdf\" class=\"u-color-secondary\" target=\"_blank\" rel=\"noopener\">Portal Update Information for Administrators: Update sequence for GEFEG.Portal<\/a><\/h3>\n                                <p><a href=\"https:\/\/www.gefeg.com\/wp-content\/uploads\/2025\/12\/Service-GEFEG.Portal-UpdateSequence-GEFEG-1.pdf\" class=\"u-color-secondary\" target=\"_blank\" rel=\"noopener\">Update GEFEG.Portal: Here you will find all the links to the installation packages for the portal update. Please follow the order described here.<\/a><\/p>\n                            <\/div>\n                        <\/div>\n                    <\/article>\n                <\/div>\n        <\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":28,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","footnotes":""},"class_list":["post-4491","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.gefeg.com\/en\/wp-json\/wp\/v2\/pages\/4491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gefeg.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gefeg.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gefeg.com\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gefeg.com\/en\/wp-json\/wp\/v2\/comments?post=4491"}],"version-history":[{"count":12,"href":"https:\/\/www.gefeg.com\/en\/wp-json\/wp\/v2\/pages\/4491\/revisions"}],"predecessor-version":[{"id":22447,"href":"https:\/\/www.gefeg.com\/en\/wp-json\/wp\/v2\/pages\/4491\/revisions\/22447"}],"wp:attachment":[{"href":"https:\/\/www.gefeg.com\/en\/wp-json\/wp\/v2\/media?parent=4491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}